Refund Policy

Refund Policy

We offer a 100% money-back guarantee on Keycolab subscription orders when requested within 14 days of purchase.

We hope Keycolab helps your team manage dashboards, to-dos, tasks, projects, calendars, AI tools, notes, sheets, resources, contacts, sharing, and account settings with confidence. If something is not quite right, you have 14 days to request a refund under the refund guarantee. All other cases are reviewed by the customer support team, and decisions are made on a case-by-case basis.

Requesting a Refund

To request a refund, please contact our customer support team:

• Email: support@keycolab.com
• Phone: N/A
• Contact page: keycolab.com/contact

Refund Eligibility

For subscribers residing in the EU or European Economic Area, in accordance with local law, you are entitled to a full refund during the 14 days after the subscription begins. Please note that this 14-day period starts when the subscription starts.

The introductory or trial period is a paid period for limited use of the collaboration workspace and is an irrevocable part of a periodic membership plan. This limited period lasts 3 days and costs EUR 3.

After the 14-day period, all charges for purchases are generally non-refundable, and there are no refunds or credits for partially used periods. We may make an exception in some cases, so please contact customer support.

If you use your right of cancellation, we will refund all payments received from you without undue delay and in any case within 14 days of the date when we received notice of your decision to cancel the agreement. The refund will use the same payment method used in the initial transaction. No fees will be charged to you as a result of the refund.

Consequences of Cancellation

You cannot cancel an order for delivery of digital content that is not delivered on a physical medium if order processing has begun with your explicit prior consent and acknowledgement that you will lose your right of cancellation. This applies, for example, to purchases of access to our digital collaboration workspace, project tools, AI tools, notes, sheets, resources, contacts, share features, or related service platform. Such purchases are final and non-refundable.

Customer support is open Monday - Friday, 9:00-17:00 (UTC), and we will do our best to guide you and answer your questions within 48 hours on weekdays.

Keycolab.com will not issue refunds by cash.