Privacy Policy
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Keycolab - PRIVACY POLICY
Last Updated: 2025-01-20
Operated by: Guang Xi Xi Yu Ke Ji You Xian Gong Si, Nanning District
Company Number: CR--
Phone: N/A
Email: support@keycolab.com
1. Introduction
Welcome to Keycolab. Keycolab respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our team dashboard, to-dos, tasks, projects, calendar, AI Assistant, AI Image Generator, notes, flashcards, sheets, resources, contacts, share tools, settings, profile, orders, and related workspace features ("Service").
By accessing or using Keycolab, you agree to the practices described in this Privacy Policy.
2. Data Controller
For the purposes of data protection laws, including the GDPR where applicable, the data controller responsible for your personal data is:
Guang Xi Xi Yu Ke Ji You Xian Gong Si
Office D4 Number 2439 24 Floor, Chuang Gu 2 Office Building, 44 Yu Dong Road, Free Trade Zone, China
Company Number: CR--
Email: support@keycolab.com
3. Information We Collect
We may collect and process the following categories of personal data:
A. Information You Provide Directly
- Name
- Email address
- Account credentials
- Billing information processed by third-party payment providers
- Customer support communications
- Workspace details, project activity, task lists, calendar entries, AI prompts, generated image metadata, notes, flashcards, sheets, resources, contacts, shared items, file metadata, workflow preferences, and other data you add to Keycolab
B. Automatically Collected Information
- IP address
- Device information
- Browser type
- Usage data and interaction logs
- Cookies and similar tracking technologies
C. Information From Third Parties
- Payment processors
- Authentication providers
- Fraud-prevention, security, and workspace integration partners
4. How We Use Your Personal Data
We process your personal data for the following purposes:
A. Contractual Purposes
To provide and manage your Keycolab account and team workspace, including:
- Processing payments
- Delivering subscription services and workspace features
- Sending invoices and service notifications
- Providing customer support
- Syncing tasks, to-dos, project updates, calendar events, notes, sheets, resources, contacts, shared items, and workspace settings
- Informing you about changes to your subscription, workspace, or account
B. Legitimate Interests
To improve and protect Keycolab, including:
- Preventing fraud or misuse
- Improving dashboard tools, task workflows, AI tools, notes, sheets, resources, contacts, sharing, account features, and user experience
- Conducting analytics and performance monitoring
- Sending relevant product updates or recommendations
- Internal administrative purposes
C. Legal Obligations
We may process your data to comply with tax, accounting, financial reporting, regulatory, or lawful government requirements.
D. Consent
We rely on consent for marketing communications and optional features that require additional data. You may withdraw consent at any time.
5. Cookies and Tracking Technologies
Keycolab uses cookies and similar technologies to:
- Enable core functionality
- Remember your preferences
- Analyze usage patterns
- Improve performance
You may disable cookies in your browser settings, but some features may not function properly.
6. Disclosure of Information
We may share your personal data with:
A. Service Providers
- Payment processors
- Hosting providers
- Security and fraud-prevention partners
- Customer support tools
- Analytics and workspace performance tools
These providers process data on our behalf under confidentiality and data protection obligations.
B. Corporate Affiliates
Where necessary for administrative, operational, support, or compliance purposes.
C. Legal and Regulatory Authorities
Where required to comply with legal obligations, respond to lawful requests, protect our rights, or protect user safety.
D. Business Transfers
If Keycolab is involved in a merger, acquisition, or asset sale, your data may be transferred to the acquiring entity.
We never sell your personal data.
7. International Data Transfers
Your data may be transferred to and stored in countries outside your jurisdiction, including locations without equivalent data protection laws. We use appropriate safeguards such as processing agreements, secure infrastructure, technical protections, and contractual controls.
8. Data Security
We implement security measures designed to protect your data, including encrypted connections, secure servers, access controls, monitoring, and incident response procedures.
While we work to protect your data, no system is completely secure. We will notify you of any data breach where legally required.
9. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy.
Typical retention periods:
| Data Type | Description | Retention Period |
|---|---|---|
| Account Data | Login information, profile details, preferences | Until account deletion |
| Workspace & Usage Data | Projects, to-dos, tasks, calendar entries, notes, flashcards, sheets, resources, contacts, shared items, AI activity metadata, workflow activity, logs | Until account deletion or anonymization |
| Files & Attachments | Documents, uploaded files, shared assets, and related file details | Until deleted by you, workspace deletion, or backup expiry |
| Customer Support Data | Emails, chat messages, support tickets | 3 years |
| Transaction Data | Payment records, invoices, billing references | 10 years where legally required |
| Technical Logs | IP address, device information, analytics events | 12-24 months |
After retention periods expire, data is deleted or anonymized.
10. Your Legal Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent
- Lodge a complaint with a supervisory authority
To exercise your rights, contact support@keycolab.com.
11. Access to Your Account
You are responsible for maintaining the confidentiality of your login credentials. If you believe your account has been compromised, notify us immediately at support@keycolab.com.
12. Children's Privacy
Keycolab is not intended for individuals under 18 years old. We do not knowingly collect data from minors. If we discover such data, it will be deleted promptly.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Revised versions will be posted on the Website with an updated Last Updated date. Continued use of Keycolab constitutes acceptance of the updated policy.
14. Contact Us
For questions about this Privacy Policy or your personal data, contact:
Guang Xi Xi Yu Ke Ji You Xian Gong Si
Email: support@keycolab.com
Phone: N/A
Website: keycolab.com
Copyright © keycolab.com 2026. Guang Xi Xi Yu Ke Ji You Xian Gong Si - CR:- - Office D4 Number 2439 24 Floor, Chuang Gu 2 Office Building, 44 Yu Dong Road, Free Trade Zone, China | All rights reserved.